FAQ (Frequently Asked Questions)

1. How can I place an order?

Simply browse our products, select your preferred size and quantity, add the item to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

2. How long does shipping take?

Estimated delivery times are:

• Pakistan: 3–7 Business Days
• International Orders: 7–15 Business Days

Delivery times may vary depending on your location and courier service.

3. How can I track my order?

Once your order is shipped, tracking information will be provided through email, WhatsApp, SMS, or other available communication channels.

4. What payment methods do you accept?

We support secure payment methods including those available at checkout. Payment options may vary depending on your location.

5. Can I cancel my order?

Orders can be canceled before they are shipped. Once an order has been dispatched, cancellation may no longer be possible.

6. What if I receive the wrong product?

If you receive an incorrect item, please contact us within 48 hours of delivery. Our support team will assist you with a replacement or exchange.

7. What if the shoes don't fit?

You may request an exchange according to our Returns & Exchange Policy, provided the product remains unused and in its original condition.

8. Do you offer refunds?

Yes. Eligible returns may qualify for a refund after inspection and approval by our team.

9. Are my payment details secure?

Yes. We use secure payment processing systems to help protect customer information and transactions.

10. How can I contact customer support?

You can contact us using the details below:

Email: gbshoes11@gmail.com
Phone: 0300-7258631